COVID-19 Updates

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    We are committed to remaining a lifeline to our customers and our community in providing the reliable household items that are absolutely essential for families to get through these difficult times. We have these products available in our stores now, ready to be delivered to you immediately. We also completely understand that we need to do this in a way that vigilantly protects the health and safety of our customers, as well as the welfare of our associates during this time of growing economic uncertainty.

With stricter safety regulations now in play around the country, we’d like to share the latest steps we’ve put in place so our stores and products remain accessible to you, while enhancing your safety and that of our associates: 

New: "Threshold Deliveries" at Your Home & Curbside Pickup
While we will continue to deliver and service your products, we’ve made a critical temporary change to our current practices:

· We will provide "threshold deliveries,"dropping off your merchandise at your front door.  We will also work closely with you with in making arrangements to get the product inside our home.

· We will not enter customers’ homes, and in-house installations are suspended until further notice.

· We offer curbside pickup for laptops, smartphones, or any product that can fit in your car. 

Just give us a call when you arrive at the store and we will bring it out to you while 

following social distancing regulations.

· Product service and repairs are still available with every agreement. Please contact your 

local store to schedule front door pick up.

· In all cases, our associates will use disinfectant wipes to disinfect merchandise. They will 

also use hand sanitizer or wash their hands before and after handling products.

Curbside and Phone Call  Availability

As stated before, we are ready NOW to provide you with household necessities such as refrigerators and freezers  as well as ranges so that food can be safely stored and prepared; computers  so you can work and educate children from home; and smartphones so families can connect with loved ones.  

Most importantly, you have the ability to get what you need without setting foot in a store:

· Complete your agreement from the safety of your home over the phone 

· Make phone payments by calling our customer service team at your local store. Curbside payments are available to those who need to make their payment in person – just give us a call when you arrive.

Strict Safe Distancing 

 It is more important now than ever that our stores remain open to serve you with our readily available inventory. Rest assured we also continue to enforce our increased sanitation efforts (on top of our already rigorous quality assurance practices) as outlined by the CDC and other health organizations. We are also fully enforcing strict social distancing in all cases, and therefore not allowing customers in our stores to one at a time.  

At this time, we have not changed our operating hours:  

· Mon-Tues-Thur: 10:00 am to 6:00 pm

· Fri-Sat: 10:00 am to 6:30 pm

Please contact your store prior to visiting. We are following decisions from local and national officials that can impact our operations.

Taking Care of Our Team

 We know that you care about our associates as much as we do, especially while they are working harder than ever to take care of you. So, we want to assure you we are taking care of them. 

· We recognize our associates may need time off in order to take care of family members, 

attend to children during school closures, manage other personal matters, or due to general 

concerns. We are sensitive to such situations and are providing our associates with 

options.

· Coworkers who have contracted COVID-19 will receive 10 days of paid time off.

Bottom line: Whatever we can do to ensure everyone’s safety, health and peace of mind, we are committed to do. We are proud and grateful that we are still able to continue serving you, our family, in this way, during this critical time. And we thank you for your loyalty and patience as we all navigate these waters together.